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<div class="pxz">
<div class="pxz-head">
<p class="pxz-kick">Orders</p>
<h2>Return Policy</h2>
<p class="pxz-lede">How pexzyn™ handles returns, exchanges and refunds for items bought on pexzyn.com, and what we need from you to move a request along quickly.</p>
<p class="pxz-meta"><span>Operated by <b>Hebei Weichi Network Technology Services Co., Ltd.</b></span><span>pexzyn.com</span><span>Updated <b>August 21, 2026</b></span></p>
</div>
<div class="pxz-toc"><h3>On this page</h3><ol><li><a href="#s0">Refunds</a></li><li><a href="#s1">Exchanges</a></li><li><a href="#s2">Damaged or incorrect deliveries</a></li><li><a href="#s3">Cancellations</a></li></ol></div>
<ol class="pxz-steps"><li><h4>Tell us first</h4><p>Send a request to service@pexzyn.com with your order number and the item concerned. Returns sent back without a prior request cannot be matched to an order.</p></li><li><h4>Wait for instructions</h4><p>We reply with the return address for your destination and, where relevant, a return authorisation reference.</p></li><li><h4>Send the item back</h4><p>Dispatch the product in protective packaging, including everything that came in the box. Keep the carrier receipt until the case is closed.</p></li><li><h4>Refund or exchange</h4><p>Once the item reaches us and passes inspection, the refund or replacement is issued and you receive a confirmation email.</p></li></ol>
<div class="pxz-split"><div class="pxz-box"><h4>Items we can accept back</h4>
<ul class="pxz-yes">
<li>Unused products in their original packaging, returned within the window stated at purchase.</li>
<li>Goods arriving damaged, faulty, or materially different from what was described on pexzyn.com.</li>
<li>Orders cancelled before dispatch, where the parcel has not yet left our facility.</li>
</ul></div><div class="pxz-box"><h4>Items we cannot accept back</h4>
<ul class="pxz-no">
<li>Products showing signs of use beyond what is needed to inspect them.</li>
<li>Items returned incomplete — missing accessories, cables, manuals or original packaging.</li>
<li>Goods damaged by misuse, unauthorised modification, or incorrect installation.</li>
<li>Products returned after the applicable window has closed without prior agreement.</li>
</ul></div></div>
<div class="pxz-sec" id="s0"><h3>Refunds</h3>
<p>Approved refunds are credited back to the payment method used at checkout. Card issuers and wallets take their own time to post a credit, so the amount may take a short period to appear on your statement after we have released it.</p>
<p>Where an item reaches you damaged, defective or incorrect, we cover the return carriage. In other cases the cost of sending the item back rests with the customer, and original shipping charges are not refunded unless the return stems from our error.</p></div>
<div class="pxz-sec" id="s1"><h3>Exchanges</h3>
<p>Exchanges are handled as a return followed by a fresh order, which keeps payment and stock records clean. Tell us in your first message that you want an exchange rather than a refund and we will advise on availability before you send anything back.</p></div>
<div class="pxz-sec" id="s2"><h3>Damaged or incorrect deliveries</h3>
<p>Inspect the parcel on arrival whenever possible. If the outer packaging is badly crushed, photograph it before opening. Send the images together with your order number to service@pexzyn.com and we will arrange a replacement or refund.</p></div>
<div class="pxz-sec" id="s3"><h3>Cancellations</h3>
<p>Cancellation is possible while an order is still being prepared. Once a parcel has been handed to a carrier, it can no longer be intercepted — in that case, follow the standard return process once it arrives.</p></div>
<div class="pxz-sec"><h3>Company details</h3>
<ul class="pxz-contact">
<li><span>Customer support</span><a href="mailto:service@pexzyn.com">service@pexzyn.com</a></li>
<li><span>Telephone</span><a href="tel:0108645756">010-8645756</a></li>
<li><span>Support hours</span>10:00 – 17:00 (UTC-7)</li>
<li><span>Operating entity</span>Hebei Weichi Network Technology Services Co., Ltd.</li>
<li><span>Legal representative</span>Li Weiwei</li>
<li><span>Registered address</span>S3 Building, Units 1-10, North Side of Fuyuan Xincun No. 4 Courtyard, Hanshan District, Handan City, Hebei Province, China</li>
<li><span>Business scope</span>Electronic products</li>
</ul>
</div>
<p class="pxz-note">Nothing in this policy limits statutory rights available to you under the consumer law of your country of residence.</p>
<div class="pxz-foot"><span>© 2026 pexzyn™</span><span>pexzyn.com</span><span>Support service@pexzyn.com · 010-8645756</span><span>10:00 – 17:00 (UTC-7)</span></div>
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