Contact information

<h1>Contact Us</h1>
<p><em>Last updated: August 21, 2026</em></p>
<p>Questions about a pexzyn™ device, an order in progress, or anything published on pexzyn.com? The details below connect you directly with the team that operates this store.</p>
<h3>Email</h3><p>Write to service@pexzyn.com and a support agent will pick up the thread. Including your order reference or the product name helps us answer in a single reply. (service@pexzyn.com)</p>
<h3>Phone</h3><p>Call 010-8645756 during 10:00 – 17:00 (UTC-7). Calls outside these hours are handled on the next working day. (010-8645756)</p>
<h3>Response window</h3><p>We aim to reply to written enquiries within one business day. Complex technical cases may take longer, and we will tell you if that happens.</p>
<h2>Company details</h2><ul><li>Customer support: service@pexzyn.com</li><li>Telephone: 010-8645756</li><li>Support hours: 10:00 – 17:00 (UTC-7)</li><li>Operating entity: Hebei Weichi Network Technology Services Co., Ltd.</li><li>Legal representative: Li Weiwei</li><li>Registered address: S3 Building, Units 1-10, North Side of Fuyuan Xincun No. 4 Courtyard, Hanshan District, Handan City, Hebei Province, China</li><li>Business scope: Electronic products</li></ul>
<h2>Before you write</h2>
<p>Having the following to hand makes the first reply the useful one:</p>
<ul>
  <li>the order number shown in your confirmation email, if your question concerns a purchase;</li>
  <li>the exact product name as listed on pexzyn.com;</li>
  <li>a short description of what you observed, and when it started;</li>
  <li>photos or a short video where a physical condition is involved.</li>
</ul>
<p>Do not send full card numbers, passwords, or one-time security codes. No member of the pexzyn™ team will ever ask for them.</p>
<h2>Where we are</h2>
<p>Hebei Weichi Network Technology Services Co., Ltd. operates pexzyn.com and the customer service behind it. Correspondence can also be directed to the registered address below, though electronic contact is considerably faster.</p>
<address>Hebei Weichi Network Technology Services Co., Ltd.<br>Li Weiwei<br>S3 Building, Units 1-10, North Side of Fuyuan Xincun No. 4 Courtyard, Hanshan District, Handan City, Hebei Province, China</address>
<p><em>This store is powered by Shopify. Order and payment confirmations are issued by pexzyn.com; card statements may additionally reference the payment processor used at checkout.</em></p>