Private Policy

1. Information we collect

What we hold depends on how you use the site — browsing and ordering are not the same. The information may include:

• your name;
• billing and shipping addresses;
• email address;
• telephone number, where you provide one;
• order and transaction records;
• payment-related information handled through the applicable payment providers;
• device, browser, IP address and website usage information;
• correspondence with customer support;
• cookie and similar technology information.

2. How personal information is used

Orders and fulfilment

Processing and completing purchases, and issuing shipping and tracking updates.

After-sales

Handling returns, refunds and customer service requests.

Communication

Contacting you about a purchase or account activity.

Improving the store

Maintaining and improving the website and the services around it.

Abuse and fraud

Detecting, preventing and investigating fraud, misuse or security incidents.

Legal and records

Meeting applicable legal and recordkeeping obligations.

Marketing

Sending marketing communications where this is permitted.

3. Payment information

Payment is taken through the methods and service providers made available at checkout. Complete card details may be handled directly by the relevant payment provider rather than stored by us.

4. Who we share information with

Information is passed to service providers where that is reasonably necessary to run the business, including providers assisting with:

• website and e-commerce functionality;
• payment processing;
• order fulfilment;
• shipping and tracking;
• fraud prevention and security;
• customer support;
• analytics;
• marketing services, where applicable.

Disclosure may also be made where required by applicable law, legal process, regulation or a valid governmental request.

5. Processing outside your country

Our business, our customers, our service providers and our fulfilment partners may operate in different locations, so personal information may be processed or stored outside the country or region where you live — subject to the legal requirements that apply.

6. How long we keep it

Records are retained for as long as reasonably necessary for the purposes set out here: order administration, customer support, fraud prevention, recordkeeping, dispute resolution and legal compliance.

7. Your rights

Depending on your jurisdiction, you may be able to request access to, correction of, or deletion of your personal information, or to exercise other legally available choices.

To submit a privacy-related request, write to service@pexzyn.com. We may need to verify the request before acting on it.

8. Children's privacy

The site is intended for general retail customers and is not designed for the intentional collection of personal information from children in violation of applicable law.

9. Security

Reasonable administrative and technical measures are in place to protect personal information. No method of electronic transmission or storage, however, can be guaranteed to be completely secure.

10. Contact

• Customer support service@pexzyn.com
• Telephone +86 (755) 28509919
• Support hours10:00 – 17:00 (UTC-7)
• Brandpexzyn™
• Legal company nameHebei Weichi Network Technology Services Co., Ltd.
• OwnerLi Weiwei
• Business addressNo. 1-10, Building S3, North Side of No. 4 Courtyard, Fumeng New Village, Handan District, Hebei Province
• Websitepexzyn.com
• Business scopeElectronic products